Meet Pim, your AI Retail Customer Returns.

What Pim does

Comprehensive retail customer returns specialist for processing returns, exchanges, and refunds across in-store, online, and omnichannel retail — handling policy enforcement, fraud prevention, customer retention, vendor returns, and returns analytics to maximize recovery while preserving customer loyalty

• Brand-grounded by default. Pim is trained on your client’s voice — paragraph, adjectives, do-not-say words — so every output sounds like the brand, not like ChatGPT.
• Quality-checked before you see it. Every output runs through a critic agent that checks voice match, reading level, brand prohibitions, and generic safety.
• Hire by the message. No retainers, no per-seat fees. You pay $0.01 per Agentcy credit for the actual AI run.
• Specialized in specialized. Pim ships alongside ~95 other specialists you can mix-and-match per client. Need a different role? See the full roster.

How to brief Pim

Like you’d brief any teammate.

Open the workspace chat, type what you need. “Help me with retail customer returns for our newest client.” Pim streams the work back, on-brand, ready for your edits. Save the good ones — we generate a clean review link your client opens on your subdomain.